What is your return policy?Updated 4 months ago
We want you to be happy with your order from Strolleria!
We accept returns of new, unused items that are returned to us within 60 days of receipt.
Because safety is a top priority for us and all new parents, Strolleria only accepts returns of items that have never been used. Items must be returned in the same condition in which you received them, including the attached product tags and original packaging. Please do not write on or alter the box. We hope to sell the product to someone who was as excited as you were to receive it!
How to Make a Return
To start a return, click here.
Return Shipping Fees
Strolleria covers the cost of outbound shipping to you on all items over $49. We now offer return protection on all orders with Redo, which can be purchased at checkout. If you purchase Redo with your order, your return shipping will be covered. You can return any item in your order for a refund, exchange or store credit for free!
Return Protection cost via Redo:
Redo offers free return shipping costs as well as outbound shipping protection. You can read about shipping protection here.
If you decide not to purchase Redo with your order, you can still return items but you will be responsible for the return shipping label fees.
Free returns via Redo must follow all guidelines within our return policy. Please note that Final Sale items are not eligible for returns or exchanges.
Final sale items are not included in Redo. In the event that Redo was purchased on the same order as items that are final sale, it would not apply to the item that is marked final sale.
Return Exclusions
Strolleria reserves the right to reject return requests or returns of items that are in used condition or missing parts, including the original packaging.
If your item is not returned in the same condition and packaging in which you received it, please note that a restocking fee of 30% of the item value will be deducted from your refund, and may be subject to a store credit refund.
These special-order products are final sale and cannot be returned or exchanged:
- Aristot products
- Design Dua. products
- Monte Design products
- Piccalio products
- Oilo products
- Silver Cross Heritage collection (Balmoral and Kensington)
Defective Products
All products sold by Strolleria are protected under a manufacturer's warranty. If you would like to return an item because of a defect, the manufacturer can help you with a repair or replacement.
Retailers do not process warranty claims, but we are always happy to connect you with the manufacturer and help you resolve the problem. Please see our warranty claims page for more information.
Damaged Products
If you would like to return a product because it was damaged due to transit, we are happy to assist in reviewing the shipment and to help you with a replacement if needed. Please see this page: What happens if my package is lost or damaged?
Order Changes and Cancellations
If you need to change or cancel an existing order, please see this page: How can I change or cancel my order?
Undeliverable or Refused Shipments
The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, Strolleria will deduct 12% from your refund to cover the shipping and refusal fees we have incurred.
Gift Returns
If you would like to return an item you received as a gift, we can provide a refund to either a Strolleria e-gift card or to the original form of payment.
Refunds
Once we receive your returned product, we will inspect it to ensure it has not been used and that the packaging is in the same condition in which you received it.
When your return is approved, a refund can be processed to the original form of payment or to a Strolleria gift card.
You will receive a confirmation e-mail when Strolleria issues your refund. Please note that it can take several business days for your credit card company to process the funds to your account.