What is your return policy?Updated an hour ago

Your Satisfaction is Our Priority

We want you to love your purchase! If your order doesn’t quite meet expectations, you may return or exchange it within 60 days of your purchase date.

What Can Be Returned

Returns are accepted for items that are completely unopened. This means the product must be in its original, factory-sealed box, with all packaging materials, manuals, and registration cards untouched and included.

Opened items are subject to inspection and may incur a restocking fee. We also reserve the right to decline open-box returns.

For health and safety reasons, we cannot accept returns on the following once they’ve been opened:

• Breast pumps and accessories

• Bottles, nipples, pacifiers, and feeding parts

• Breast care items, scales, and nursing stools

• Potty seats, bassinets, car seats, and strollers

Replacement orders are considered final sale and are not returnable.

Gift cards are not returnable.

*Not sure whether an item qualifies for return? Please contact our customer care team before unboxing.

How to make a return

1. Visit our Returns Portal to initiate a return

2. Enter your order number and email address or select “return a gift”

3. Follow the prompts to generate a return shipping label

4. Returns meeting the conditions of our return policy will be instantly approved

5. In some circumstances, once the return request is submitted it will need further review, in this case, we may reach out for additional information

Refunds

• Once we receive your return, please allow up to 7 days for processing. 

• Returns made within 30 days of purchase will be refunded to the original form of payment unless a store credit or exchange is requested

• Items returned between 30 and 60 days of purchase will be refunded in the form of a store credit

• Return shipping costs are deducted from the total refund unless the order included REDO Free Returns + Shipping Protection

• Strolleria reserves the right to reject any returns, in this case we will reach out and allow for 14 days for the item to be claimed

Items Delivered in Damaged Boxes

Packaging is designed to protect your items even if the box shows wear from transit. If your box arrives looking damaged:

1. Take a photo of the exterior before opening it.

2. Inspect the product inside.

3. If the product is also damaged, take additional photos and send them to [email protected] so we can help resolve the issue quickly.

4.  If your item is damaged and your order included REDO Free Returns + Shipping Protection, proceed to our Claims Portal to initiate your claim

Reporting Damaged or Defective Items

Please report any damage to our customer service team right away.

Transit Damage: We’ll send you a replacement. (Note: Replacement items are final sale.) In some cases, the carrier may request photos of the packaging. Strolleria does not send replacements for damaged packaging only damaged items.

To report damage, email [email protected] with:

• A close-up photo of the problem

• A full shot of the item

• A photo of the product sticker (usually found on the back) showing model number and manufacture date

• If your item is damaged and your order included REDO Free Returns + Shipping Protection, proceed to our Claims Portal to initiate an expedited claim

Manufacturer Defects: All products are backed by the manufacturer’s warranty. As an authorized retailer, we support you through the warranty process.