What happens if my package is lost or damaged?Updated a month ago

In the rare event that a package is lost, Strolleria will work with the shipping company to conduct a lost package search. If you encounter any issues with your delivery or package, it is crucial to report them to Strolleria within 24 hours of the carrier-reported delivery date.

Please note that package theft is increasingly common, and Strolleria is not responsible for items stolen from residences or businesses.

Once a tracking number indicates that the product has been delivered to you, Strolleria has fulfilled its obligation. We are not responsible for property theft after delivery.

We highly recommend adding REDO Free Returns + Packing Protection at check. This service covers free return shipping and protection against, loss, damage or theft during transit.