How do I make a return?Updated a month ago

How to make a return

1. Visit our Returns Portal to initiate a return

2. Enter your order number and email address or select “return a gift”

3. Follow the prompts to generate a return shipping label

4. Returns meeting the conditions of our return policy will be instantly approved

5. In some circumstances, once the return request is submitted it will need further review, in this case, we may reach out for additional information

Refunds

• Once we receive your return, please allow up to 7 days for processing. 

• Returns made within 30 days of purchase will be refunded to the original form of payment unless a store credit or exchange is requested

• Items returned between 30 and 60 days of purchase will be refunded in the form of a store credit

• Return shipping costs are deducted from the total refund unless the order included REDO Free Returns + Shipping Protection

• Strolleria reserves the right to reject any returns, in this case we will reach out and allow for 14 days for the item to be claimed