What happens if my package is lost or damaged?Updated 4 months ago

In the rare event that a package is lost, Strolleria will work with the shipping company to conduct a lost package search. If you encounter any issues with your delivery or package, it is crucial to report them to Strolleria within 24 hours of the carrier-reported delivery date.

Redo Shipping Protection:

Strolleria offers an optional Redo Shipping Protection, which is added during checkout automatically. If you order with Redo Shipping Protection, your order is covered in the event that it is lost, damaged, or stolen. 

If your package was lost, damaged, or stolen, please submit a claim here. Strolleria will still need to conduct a package search with the carrier, as packages can often be retrieved and delivered properly. This can take up to a week to perform. In the event the package is unable to be located or delivered properly and shipping protection was added at the time the order was placed, Strolleria is happy to offer a replacement.

Important: 

Redo Shipping Protection does not cover packages delivered to the wrong address if the error resulted from incorrect information provided at checkout. 

To avoid delivery issues, please double-check all shipping details before placing your order.

If you realize the shipping address is incorrect after placing your order, contact our team immediately. We’ll do our best to help update the address before the package is shipped.

*Redo Shipping Protection aims to provide seamless support for genuine claims. However, we reserve the right to decline claims in instances where misuse of the system or fraudulent activity is suspected.

If you choose not to purchase Redo Shipping Protection:

Strolleria will still work with the shipping company to conduct a lost package search.

However, please note that package theft is increasingly common, and Strolleria is not responsible for items stolen from residences or businesses.

Once a tracking number indicates that the product has been delivered to you, Strolleria has fulfilled its obligation. We are not responsible for property theft after delivery.